Member Grievance Procedure at Bristol henleaze Swimming Club

If you are dissatisfied with any matter affecting the:

• Coaching / Training programme provided by the Club or your role within it (if any)
  The swimming programme generally
  Supervision within the club
  or any other matter directly affecting the Club's activities

You should in the first instance:

• if it relates to any Coaching / Training swimming programme or supervision matter raise it informally with the Club Coaches or Kathryn Wragg or Jez Birds 
  if it relates to any other matter affecting the Club's activities raise it informally with any committee member

If you are dissatisfied with the response given or decision made you should raise the matter with the Club Committee by writing to the club secretary giving details of your concerns and why you are unhappy with the response or decision given.

The Committee will normally consider your letter at the first available Committee Meeting and will investigate and discuss the matter as required

The Committee may at their discretion continue the matter pending such further investigation and discussion as may be required to the next available Committee Meeting and

The Committee will normally advise you of their decision in writing within 14 days of the Meeting or continued Meeting at which the matter was discussed and will endeavour also to advise you in writing of any decision to continue the matter

The Committee undertake to consider and determine all matters as quickly fairly and reasonably as possible